Returns & refunds

Last updated October 23, 2026

Returns and refunds are handled by email, by the store owner, case by case. Start any return or refund by emailing voltpine+support@mail.tab.bot with your order number.

Changed your mind (30 days)

You can return an unused item in its original packaging within 30 days of delivery for a refund of the item price. Email us first and we'll send the return address and instructions (don't mail anything back without them). You pay the return shipping. Used earbuds and other in-ear items can't be returned for hygiene reasons unless they're faulty.

Damaged, faulty or wrong item

Email us within 30 days of delivery with your order number and a photo or short video of the problem. We'll review it and offer a replacement or a refund. You won't pay return shipping for an item that arrived damaged, faulty or wrong, and we may not need it back at all.

Cancelling an order

Email us as soon as possible. If we haven't placed your order with the supplier yet, we'll cancel it and release or refund the payment in full.

How refunds are paid

Approved refunds go back to the card you paid with, through our payment processor (Stripe). We aim to issue them within 5 business days of approving the refund or receiving your return; your bank may take another 5–10 business days to show it.

Exchanges

We don't do direct swaps. Return the item for a refund and place a new order for the one you want.

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